I am writing to you from across the world in Bali.
On the first leg of my journey so far I have experienced the most excellent service: the accommodating airline attendants who made me hot water for my tea in the middle of the night, the Starbucks employee who patiently took time to explain the Chinese menu of Rose Fancy Tea and Hojicha Latte, Teresa the cheerful employee who pushed my friend Alex in a wheelchair through the airport at 4:00 in the morning, and the airport employee who didn't just point out the elevator across the concourse, but walked us all the way there.
Being a student of service I notice how the smallest interactions can make the biggest difference especially when we are traveling in a new place, don't have our bearings, and have our basic human need of feeling safe and secure in the balance.
"I'm in the middle of nowhere I can't find my north." And that is where we come in to assure, assist, empathize and help our visitors relax and have a memorable experience with us.